FAQ
As always, feel free to contact us. We're always happy to help.
Hover over the boxes below to answer your questions.
Who can use World Hemp Enterprises?
Who can use World Hemp Enterprises?
World Hemp Enterprises is exclusively a Business to Business (B2B) platform. We only allow "verified businesses" to participate with World Hemp Enterprises.
What can I buy at World Hemp Enterprises?
What can I buy at World Hemp Enterprises?
World Hemp Enterprises offers sellers the opportunity to list hemp biomass, hemp flower, and hemp extracts as applicable by federal and state law. We currently do not allow the listing of anything containing THC > 0.3%, nor do we allow seeds, seedlings, clones, or plugs.
Can I get more information about a listing?
Can i get more information about a listing?
If you have questions about the product that cannot be answered by looking at the listing and the COAs, reach out to your Account Executive. On a case-by-case basis, we may conatct the seller on your behalf and request additional information.
When do I get paid for my product?
When do I get paid for my product?
Once the product has been safely delivered to the buyer and they have taken possession, the buyer will have 7 business days to conduct their own testing to verify the product is what was advertised. As long as there are no issues, we will wire your payment to your account then.
What happens if my shipment is lost or seized?
What happens if my shipment is lost or seized?
In the case of plant material
If the loss was due to product contamination or destruction, our logistics partner carries a $2 Million Hemp Cargo Policy to protect the seller.
If the loss was due to seizure, our logistics partner will work with the seller to determine the next course of action.
In the case of extracts
If the loss was due to product contamination or destruction, we will have carrier-provided insurance to cover the loss.
If the loss was due to seizure, we will work with the seller to determine the next course of action.
What is a "Verified Business"?
What is a "Verified Businiess"?
To ensure ony the highest quality experience with World Hemp Enterprises, we only allow verified businesses on the platform. A verified business is a business that has completed registration and provided proof of the business entity. Usually a business license, Operating Agreement, Article of Incorporation, or something from the Secretary of State.
Cost to use World Hemp Enterprises?
Who can use World Hemp Enterprises?
There is no setup fee, nor is there a subscription fee. There is a minimal transaction fee imposed on each successful order that is split between the buyer and the seller. These fees are visible at time of bidding as well as when accepting an offer. In some outlier cases, there may be additional shipping fees.
When am I required to pay for my product?
When am I required to pay for my product?
After you have made an offer on a product and that offer has been accepted, you will have 72 hours to wire the entire amount info our FDIC insured banking solution. Failure to do so can result in being banned from World Hemp Enterprises.
If my product is not what I ordered?
What happens if my product is not what I ordered?
In the rare event your product is somehow not what you ordered, you must notify us with 7 days of receipt of the product and furnish proof the discrepancy. In most cases, we should be able to work together with the seller to resolve any issues. In the event there is intentional misrepresentation or fraud, we will provide all information necessary to the parties involved and comply with any federal or state authorities who are investigating the incident. In the event the product needs to be returned, we will pickup the product and return to it to the seller. Once we can verify the product has been returned unaltered, we will issue you a refund.
What if my question is not answered here?
What if my question is not answered here?
If you are an existing client, you can contact your personal Account Executive with any questions you may have.
If you are not yet a client, you can call us at 833.436.7392 or email us at info@hempexchange.com
WELCOME TO THE HEMP REVOLUTION